Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve compiled answers to the most common questions about ordering, shipping, returns, and more. If you need additional assistance, don’t hesitate to reach out to our customer support team.
How do I place an order?
Simply browse our collections, select the items you like, choose your size and quantity, and add them to your cart. When ready, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Afterpay for select regions. Choose your preferred payment method at checkout.
Can I make changes to my order after placing it?
We begin processing orders quickly, so changes may not be possible. Please contact us as soon as possible, and we’ll do our best to accommodate any adjustments.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, view order history, and save your shipping details for faster checkout.
Where do you ship?
We offer shipping to Australia, New Zealand, USA, Canada, UK and Fiji. Shipping rates and delivery times vary by location. Please refer to our Shipping & Delivery page for details.
How long will my order take to arrive?
Orders are typically processed and dispatched within 7-10 business days. Please allow an extra 5 business days for custom stitching. Delivery times depend on your location, and we’ll provide a tracking link once your order is shipped.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. This threshold will automatically apply to your order at checkout.
What is your return policy?
We accept returns within 14 days of delivery, provided items are in brand new, unworn condition, and returned in the same condition as received. We cannot accept returns for change of mind or if the wrong size was ordered, as our garments are stitched to the selected size.
Non-returnable items include:
- Custom-sized or personalized orders
- Final sale or clearance items
- Accessories, jewellery, or intimate wear
How do I start a return?
Contact our customer support team to initiate a return. They’ll provide instructions for sending the item back to us.
Do you offer exchanges?
Currently, we do not offer exchanges for change of mind or sizing issues. Please contact us if you have questions regarding sizing before placing your order.
Do you offer custom sizing?
Yes, we offer special sizing options upon request. Please contact us to arrange this, and we’ll provide a form to complete and a quote for any additional fees. Note that custom sizing will extend the timeframe to allow for custom stitching.
Is there a minimum order quantity for wholesale or bulk orders?
No, there is no minimum order quantity for wholesale or bulk purchases.
What are your customer support hours?
Our support team is available Monday to Sunday, from 9am to 6pm.
What’s the best way to contact you?
Our preferred contact methods are via email or through the chat function on our website. We’re also available through our social media channels.