Frequently Asked Questions

How do I place an order?

Browse our collections, select your preferred style, choose your size, and add the item to your cart. Once you are ready, proceed to checkout to complete your order.

What payment methods do you accept?

We accept major credit and debit cards. Any additional payment options available for your region, such as PayPal or other supported methods, will appear at checkout.

Can I make changes to my order after placing it?

We begin processing orders as quickly as possible, so changes or cancellations may not always be possible once an order has been placed. If you need to make a change, please contact us as soon as possible and we will do our best to assist.

Do I need to create an account to order?

No. You can place an order as a guest. Creating an account simply makes it easier to view your order history and save your details for future purchases.

Where do you ship?

We currently ship to New Zealand, Australia, the United States, Canada, and the United Kingdom.

Where are orders shipped from?

Orders are shipped from Punjab, India.

How much is shipping?

Shipping is calculated by destination. Orders to New Zealand and Australia are charged at $25 NZD, while orders to the United States, Canada, and the United Kingdom are charged at $35 NZD.

Do you offer free shipping?

We do not currently offer free shipping.

How long will my order take to arrive?

Processing and dispatch times can vary depending on the style ordered and current order volume. Once your order has been shipped, you will receive tracking details by email. Delivery timeframes vary by destination.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or local handling fees depending on your country. Any such charges are the responsibility of the customer.

What sizing do you use?

Our garments are listed in Indian sizing. Please refer to our Size Guide before placing your order.

Are your outfits stitched or unstitched?

Most of our ready-made suits are stitched to the size selected when ordering. If an item is unstitched, semi-stitched, free size, or otherwise different, this will be clearly stated on the product page.

How do I choose the right size?

We recommend comparing your measurements with our size guide before ordering. If you are between sizes, choosing the larger size is often the safer option for a more comfortable fit.

Do you offer custom sizing?

Some styles may be available with special sizing on request. Please contact us before placing your order to confirm whether this is possible for the item you are interested in.

What is your return policy?

We accept returns within 14 days of delivery provided the item is unworn, unused, and returned in the same condition it was received in.

Can I return an item if I ordered the wrong size?

We do not accept returns for change of mind or incorrect size selection, as most garments are stitched to the size chosen at checkout. Please review the size guide carefully before ordering.

What items are non-returnable?

Custom-sized or personalised items, sale or clearance items, and accessories are non-returnable.

How do I start a return?

Please contact us at info@jasnoora.com with your order number and reason for return. If your return is approved, we will provide further instructions.

Do you offer exchanges?

We do not currently offer direct exchanges. If you believe there is an issue with your order, please contact us and we will review it.

What is included with each outfit?

What is included varies by product. Please refer to the product description carefully, as each listing will outline what comes with the outfit, such as the top, bottom, dupatta, blouse fabric, or other components.

Are accessories shown in the photos included?

No. Accessories shown in product images are for styling purposes only and are not included unless stated otherwise.

Will the colour look exactly the same in person?

We do our best to display colours as accurately as possible. However, slight variations may occur due to lighting during photography and differences in individual screen displays.

How do I know if a style is ready-made, semi-stitched, or unstitched?

This will be stated on the product page. We recommend reading the full product description before purchasing, especially for occasionwear and lehenga styles.

How can I contact you?

The best way to reach us is by email at info@jasnoora.com. You can also use the live chat feature on our website if available.

How quickly will I receive a reply?

We aim to respond to all enquiries within 1 to 2 business days.

Can you help with sizing before I order?

Yes. If you need help before placing your order, feel free to contact us and we will do our best to guide you using the information available for that style.