Returns & Exchanges
At Jasnoora Boutique, we want you to be completely satisfied with your purchase. If you’re not fully happy with your item, please review our return and exchange policy below to see if your item qualifies for a return or exchange.
1. Return Eligibility
- Return Window: Items may be returned within 14 days of the delivery date.
- Condition: Items must be returned in brand new, unused, and undamaged condition with all original tags and packaging intact.
- Non-returnable Items: Certain items are not eligible for return or exchange, as outlined below.
2. Non-Returnable Items
Due to the nature of certain products, we cannot accept returns or exchanges for:
- Custom Orders: Items that are custom-sized or personalized for the customer.
- Final Sale Items: Any item marked as “Final Sale” or purchased at a significant discount.
- Accessories: Including jewellery, bags, and intimate apparel.
- Used or Damaged Items: Items that show signs of wear, have been washed, or are otherwise damaged are not eligible for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [Your Contact Email] with your order number and reason for return. We will confirm eligibility and provide return instructions.
- Return Shipping: Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
- Packaging: Ensure the item is securely packed to avoid damage during transit. We recommend using the original packaging if possible.
- Send Your Item: Ship the item back using a trackable shipping service to ensure safe delivery. We are not responsible for items lost or damaged in return shipping.
4. Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the refund approval. Refunds will be processed to your original payment method within 5-10 business days.
- Original Shipping Fees: Please note that original shipping charges are non-refundable.
- Partial Refunds: In some cases, only partial refunds may be granted if the item is not returned in its original condition or shows signs of wear.
5. Exchanges
We do not offer exchanges for change of mind or incorrect size orders, as our garments are carefully stitched to the selected size. If you have questions about sizing, please refer to our Size Guide or contact our support team for assistance before purchasing.
6. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us within 48 hours of receiving the order. We will arrange for a replacement or refund, provided you contact us promptly with a description and photos of the damage or defect.
7. Frequently Asked Questions
Q: How long does the return process take?
A: After we receive and inspect your return, please allow 5-10 business days for the refund to be processed. You will receive a confirmation email once your refund is complete.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: Can I exchange an item for a different size?
A: Due to the nature of our garments, we cannot offer size exchanges. Please refer to our Size Guide before placing your order to ensure the best fit.
Contact Us
If you have any questions about our return policy or need further assistance, please don’t hesitate to reach out to our customer support team at:
Email: returns@jasnoora.com
Phone: +64 21 27 000 89
Customer Service Hours: Monday to Sunday, 9 am - 6 pm