Terms & Conditions

By using our website and placing an order with us, you agree to comply with the following Terms and Conditions. Please review them carefully. If you do not agree, please refrain from using our site.

1. General

  • Use of Website: By accessing our website, you confirm that you are at least 16 years old or have parental/guardian consent.
  • Changes to Terms: We reserve the right to modify these terms at any time. Updates will be posted on this page, and your continued use of the website constitutes acceptance of the new terms.

2. Products and Orders

  • Product Descriptions: We strive to display our products accurately; however, colors and images may vary slightly due to monitor settings.
  • Pricing: All prices are listed in your local currency and are subject to change without notice. Taxes and shipping charges, where applicable, are added at checkout.
  • Order Acceptance: Once you place an order, you will receive an email confirmation. We reserve the right to cancel any order due to stock issues, payment issues, or pricing errors.
  • Custom Orders: For custom orders or special sizing requests, additional fees and longer processing times may apply. Custom orders are final sale and cannot be returned or exchanged.

3. Shipping and Delivery

  • Shipping Times: Estimated delivery times are provided on our Shipping & Delivery page. While we strive to meet these estimates, delays may occur.
  • International Shipping: Import duties, taxes, and fees may apply for international orders and are the responsibility of the customer.
  • Address Accuracy: Please ensure your shipping address is correct. We are not liable for lost shipments due to incorrect addresses provided by the customer.
  • Tracking: Once your order is dispatched, you will receive tracking information. For issues related to tracking, please contact our support team.

4. Returns and Refunds

  • Eligibility: Returns are accepted within 14 days of delivery for items in brand new, unused, and undamaged condition with original packaging.
  • Non-returnable Items: Custom orders, personalized items, final sale items, and accessories are non-returnable.
  • Process: To initiate a return, contact our customer service team. Customers are responsible for return shipping costs unless the item is defective.
  • Refunds: Refunds are processed once items are received and inspected. Original shipping fees are non-refundable.
  • Exchanges: We do not offer exchanges for change of mind or incorrect size orders. Please refer to our Size Guide before purchasing.

5. Intellectual Property

  • Content Ownership: All content on our website, including images, text, logos, and designs, is the property of Jasnoora Boutique and is protected by copyright laws. You may not use, reproduce, or distribute our content without permission.
  • Trademarks: All trademarks, logos, and service marks displayed on our site are the property of Jasnoora Boutique or third parties. Unauthorized use of any trademark is prohibited.

6. User Conduct

By using our website, you agree not to:

  • Engage in fraudulent or illegal activities.
  • Submit false or misleading information.
  • Interfere with the operation of our website, such as by uploading viruses or spam.
  • Use automated systems, such as bots, to access our website.

Violation of these terms may result in restricted access to our website and possible legal action.

7. Limitation of Liability

To the fullest extent permitted by law, Jasnoora Boutique shall not be liable for any damages, including but not limited to indirect, incidental, or consequential damages, arising from the use or inability to use our website, products, or services.

Our liability is limited to the purchase price of the product in question.

8. Indemnification

You agree to indemnify and hold Jasnoora Boutique and its affiliates, employees, and partners harmless from any claims, damages, losses, or expenses arising from your use of our website, violation of these terms, or infringement of third-party rights.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of New Zealand.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@jasnoora.com