Privacy Policy

At Jasnoora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, contact us, or create an account, we may collect personal information such as:

• your name
• email address
• billing and shipping address
• phone number
• order details and purchase history
• account information, such as login details if you create an account

Payment Information

Payment details are processed securely through our payment providers. We do not store your full payment card details on our servers.

Device and Website Usage Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• browser type
• device type
• pages viewed
• referring website or source
• cookies and similar tracking technologies

This helps us understand how visitors use our website and improve the overall user experience.

2. How We Use Your Information

We may use your information to:

• process and fulfil your orders
• communicate with you about your order
• provide customer support
• respond to enquiries
• improve our website, services, and product offering
• detect and prevent fraud or misuse
• send marketing emails and promotional content, where you have chosen to receive them
• comply with legal and regulatory obligations

3. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

• payment processors
• shipping and delivery providers
• website, ecommerce, and technical service providers
• analytics and marketing service providers
• professional advisers where necessary
• law enforcement or regulatory authorities where required by law

We do not sell your personal information to third parties.

4. International Processing and Transfers

As Jasnoora operates internationally, your personal information may be processed or stored in countries other than your own, including by service providers who help us operate our business.

By using our website and providing your information, you understand that your information may be transferred, stored, or processed internationally, subject to appropriate safeguards where required.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function properly, improve performance, understand visitor behaviour, and support marketing activity.

These may include:

• essential cookies required for website functionality
• analytics cookies to help us understand website usage
• marketing or advertising cookies to help show relevant content or promotions

You can usually manage cookie settings through your browser. Please note that disabling some cookies may affect how our website functions.

6. Marketing Communications

If you subscribe to our emails or choose to receive marketing from us, we may send you updates about new arrivals, promotions, and other brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@jasnoora.com.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.

However, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to fulfil orders, provide support, maintain business records, meet legal obligations, and resolve disputes.

9. Your Rights

Depending on your location, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal information in certain circumstances
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request a copy of your personal information where applicable

To make a privacy-related request, please contact us at info@jasnoora.com.

10. UK and EEA Privacy Rights

If you are located in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection laws, including the right to access, correct, erase, restrict, object to, or transfer your personal data, subject to applicable legal conditions.

Where required, we rely on lawful bases such as:

• your consent
• performance of a contract
• compliance with legal obligations
• our legitimate business interests

If you are unhappy with how your personal information has been handled, you may also have the right to lodge a complaint with your local data protection authority.

11. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties, and we encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or how we handle personal information.

Any updates will be posted on this page, and the revised version will take effect once published.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

info@jasnoora.com